4. Orientation, Training and Supervision of Workers

PURPOSE

Employee orientation and training are elements that are key to preventing accidents.Hazardous situations can be avoided or made less hazardous, if
employees receive appropriate training and instruction. It is imperative that new employees and all employees, who are being assigned potentially hazardous tasks for
the first time, be given adequate training.

Supervisors are the key personnel in both production and occupational safety and health. They are responsible for actions taken within their area of influence and are
held accountable by UBC for the results within their area. Supervisors are responsible to ensure that work procedures are followed in a manner compatible with the
safety and health of employees.

DEPARTMENTAL REQUIREMENTS – Department of Chemical and Biological Engineering

The WCB requires the Department of Chemical and Biological Engineering to provide proper direction and instruction to workers in the safe performance of their
duties.Through training and supervision, employees are made aware of hazards and safe work procedures to follow in order to protect themselves.

The Department of Chemical and Biological Engineering meets this requirement by providing workers with:

  1. complete orientation and on the job training
  2. consistent and fair work supervision.

Records of orientation and training are maintained to verify that employees have received adequate instruction to work safely. The area supervisor signs each record
upon completion of an employee’s training and will regularly follow up on that training to ensure consistency and competency.

Orientation

The University Human Resource Department holds a general orientation session for new or transferred University employees.The following general topics are covered
during the orientation:

  1. UBC objectives
  2. job description (including limitations and authority)
  3. performance expectations
  4. wages, hours, benefits and pay period etc.

The Department of Chemical and Biological Engineering also holds a faculty orientation session for all new or transferred employees.Supervisors conduct departmental
orientation sessions for their areas in accordance with Faculty/Departmental Orientation and Training Guidelines.An employee must receive orientation training within
10 working days of his/her start date.

On the Job Training

On the job training is provided to new staff or when new procedures are introduced.On-the-job training is conducted by supervisors and will include:

  1. using written job procedures and job safety instructions to demonstrate the job
  2. explaining safety aspects of conducting the particular task
  3. explaining who to contact for help
  4. gradually letting the employee perform the job, under supervision, until the employee demonstrates the knowledge and skills necessary for the job
  5. verifying that the employee has learned the correct job procedure.

Training of Supervisors

Supervisors are key personnel in the implementation and overall success of the Health and Safety Program.They are largely responsible and accountable for the
day-to-day activities of the program.Supervisors are required establish and maintain safe and healthful working conditions.

In order for supervisors to effectively meet their responsibilities, they are trained in the following areas:

  1. techniques of effective supervision and instruction, including motivation and communication,
  2. how to investigate accidents and to take corrective and preventive action,
  3. how to conduct inspections of their area.

Supervision

The F/DSPA ensures that work is carried out as expected by maintaining positive supervision over the work activities in the faculty.Workers are kept up to date of
management decisions and action plans through periodic staff meetings, faculty memos and internal e-mail.All employees are expected to work according to established
safe work procedures.The F/DSPA will immediately rectify any unsafe actions in accordance with proper corrective procedures.

Orientation Training Guidelines

EMPLOYEE ORIENTATION TRAINING

New employees suffer significantly higher accident rates then their work group average. As work forces expand, accident rates increase. This vulnerable group must
receive appropriate levels of supervision training to minimize the risks of accidents.

Employees, when they first arrive at a job site, are eager to please, and may pretend to understand material or instructions in order to create a good impression. A
planned orientation process is essential to ensure that the employee becomes knowledgeable and competent as soon as possible. An orientation program must respond to
the workers need to know basic information about the job. The following general topics must be addressed:

  • faculty objectives
  • job description (including limitations and authority)
  • performance expectations
  • wages, hours, benefits and pay period etc.
  • training plan
  • safety

The orientation program must recognize that workers new to the job suffer from information overload. Written material, demonstrations and hands-on practice must
support verbal communication and instruction. The safety elements of an orientation program should include the following elements:

UBC POLICIES – Safety Policy (#7) and Environmental Protection Compliance Policy (#6)

All new personnel must read and become familiar with their own personal responsibilities under these policies. Supervisory staff must also be familiar with their responsibilities under these policies.

FACULTY POLICY

Staff should be able to explain, in general terms, what the faculty safety and health policy is.

LOCAL SAFETY COMMITTEE PROGRAM MANUAL

All new personnel should read through the Faculty’s Safety Program Manual and know where it is located.

SAFE WORK PROCEDURES

Ensure that all personnel know where the safe work procedures for their jobs are located.

FIRE SAFETY / EVACUATION ORIENTATION

Show all personnel the locations of the fire alarms, extinguishers, emergency exits, the fire evacuation plan, and faculty meeting place.

EMERGENCY and FIRST AID CONTACTS

Inform all new personnel of the site-specific contact numbers for fire, first aid treatment, security issues, and hazardous materials spills response. The front inside cover of the UBC Phone Book provides this information for UBC campus. Hospitals and other off-campus sites may have different contact numbers.

INCIDENT / ACCIDENT REPORTING PROCEDURES

Tell personnel how to report unsafe conditions and activities that have resulted in injuries, release of hazardous materials, or damaged property.

EMERGENCY / EARTHQUAKE PREPAREDNESS

Walk new employees through appropriate emergency evacuation rout for their work area. All new personnel should read pages 2 and 3 of the UBC Phone Book for UBC
specific procedures for bomb threats, earthquakes, and other emergencies. Supervisors can also distribute the pamphlet “Are you ready for an earthquake on
campus?” available through Health, Safety And Environment. Earthquake preparedness courses are also offered through the MOST program.

WORKPLACE VIOLENCE PREVENTION

Supervisors will ensure that employees who may be exposed to the risk of violence are informed of the nature and extent of the risk. Personnel must be provided
with adequate training to be able to recognize the risk, take preventative measure, and report incidents. The Personal Security Coordinator (HSE) will act as a
resource for personal security issues

WHMIS TRAINING

Personnel who work with or in proximity to a controlled product must be instructed in the WHMIS (Workplace Hazardous Materials Information System) method of
identifying hazardous materials.

HAZARDOUS WASTE HANDLING / DISPOSING

New personnel who work with hazardous materials should be trained in the site-specific procedures for handling and disposing of hazardous waste. In addition, the
successful completions of Health, Safety and Environment courses are a requirement for using biohazardous and radioactive materials.

SPILL RESPONSE / REPORTING

Personnel who work with hazardous materials should read the spill response and reporting procedures in the Faculty’s Safety Program Manual and
should be trained in site-specific procedures.

EQUIPMENT USAGE

New personnel should be trained in the use of any equipment they will be using, especially those with inherent hazards or used to control hazards, e.g.
autoclaves, fume hoods.

HEALTH, SAFETY AND ENVIRONMENT COURSES

The following courses are taught or coordinated by the Department of Health, Safety and Environment. Invite personnel to take these beneficial courses where
applicable.

  • Diving Safety Seminars intended for University faculty, staff and students who carry out diving as part of their working responsibilities, addresses advanced diving techniques, rescue and first aid procedures, and underwater research methodologies.
  • Environmental Responsibilities at UBC – intended to inform administrative heads about individual and institutional environmental responsibilities at UBC.
  • Introduction to Chemical Safety Course – intended for anyone who handles chemicals as part of their working responsibilities, covers safe chemical use, handling, storage, emergency response and waste disposal procedures.
  • Laboratory Chemical Safety Course – intended for people who handle chemicals in a laboratory, especially lab technicians, storekeepers and safety committee representatives.
  • Laboratory Biological Safety Course – mandatory course for all faculty, staff and students prior to working with biohazardous materials in Risk Group Level II and higher. Recommended course for individuals who work with biohazards of all types at the university.
  • Occupational First Aid Level I – intended for faculty first aid attendants or for personal interest. Certification issued by Workers’ Compensation Board.
  • Personal Security Workshop – intended to raise awareness of personal security in the UBC environment for members of the University community.
  • Radionuclide Safety and Methodology – mandatory course for all faculty, staff and students prior to commencing work with radioactive materials. Recommended course for individuals who work in a lab where others use radioisotopes.
  • Safety Committee Training – intended for Safety Committee members and supervisors; topics include accident prevention, effective committee operations, safety inspections, accident investigation, safety training and the role of the WCB.
  • Transportation of Dangerous Goods (Air and Road) – mandatory course for all receivers and shippers of dangerous goods. Certification issued.

Sample Employee Orientation and Training Record

Sample Employee Orientation and Training Record in PDF Format